This page explains how Iron Horse Productions ("we", "us", "our") handles your personal data and sets out the terms that apply when you use this website and purchase our digital train simulator products.
By accessing this website, browsing our content, creating an account, or purchasing any digital download, you confirm that you have read, understood and agree to this Privacy Policy and these Terms of Use.
If you do not agree with any part of this page, please stop using the website and do not proceed with any purchase.
This page is written in clear, practical language for Train Simulator Classic enthusiasts. It is not a substitute for independent legal advice, but it aims to be transparent about how we work and what you can expect from us.
Iron Horse Productions operates an online shop to sell digital add-ons for Train Simulator Classic. To run the shop, deliver your purchases, and provide support, we need to collect and process some personal data.
This Privacy Policy explains in particular:
- what personal data we collect;
- how and why we use it;
- what legal bases we rely on;
- how long we keep it;
- who we share it with and why;
- how we protect it;
- what rights you have over your data and how to contact us.
We only collect data that is relevant for operating the website, processing orders, preventing fraud, improving our products, and responding to your questions. We do not sell your personal data.
We collect and use different types of data depending on how you interact with the website.
1. Account and order information
When you place an order, and where applicable when you create an account, we may collect:
- name or chosen display name;
- email address;
- billing information needed by the payment processor (for example, country and, where required, tax/VAT related details);
- order history (products purchased, dates, prices);
- download history for your purchased products.
Purpose: to process your order, provide download links, manage your purchases, prevent abuse (for example, sharing of download links beyond your license), and keep basic records for accounting and tax compliance.
2. Communication and support data
When you contact us via email at info@ironhorseproductions.co.za or through any website contact form, we may collect:
- your email address and name or nickname;
- the content of your message and any information you choose to provide (for example, order number, system specs, installation screenshots);
- our replies to you.
Purpose: to respond to your questions, provide installation help, troubleshoot issues and improve our products based on your feedback.
3. Technical and usage data
When you browse the website, technical data may be collected automatically, such as:
- IP address and general location (country/region);
- device type, operating system and browser type;
- pages visited, time spent on pages, referring pages;
- basic information about how you interact with the site (for example, pages that are most popular).
Purpose: to keep the site secure, understand how visitors use it, fix errors, and make sure the shop runs smoothly on different devices.
4. Legal bases for processing
Depending on what data we process and why, we rely on one or more of the following legal bases:
- Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (for example, completing a purchase, giving you access to downloads, answering pre-sale questions);
- Legitimate interests: processing is necessary for our legitimate interests in running and protecting the website, improving our products, and preventing misuse, provided your interests and fundamental rights do not override those interests;
- Legal obligation: processing is necessary to comply with legal obligations, for example regarding accounting and tax documentation;
- Consent: in situations where neither contract, legitimate interests nor legal obligation apply, and where applicable law requires your consent (for example, certain cookies or marketing emails). Where we rely on consent, you can withdraw it at any time.
5. Data retention
We keep your data only for as long as needed for the purposes described above:
- order records and related basic information are kept for as long as required by applicable tax and accounting laws;
- support emails are typically kept for as long as they are relevant for ongoing support and reference, then deleted or archived securely;
- technical logs are kept for a limited period that is reasonable for security monitoring and troubleshooting.
This website may use cookies and similar technologies to operate correctly and to understand how visitors use the site.
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember information between pages and visits.
2. Types of cookies we may use
- Essential cookies: required for basic site functions such as adding products to a cart, moving through the checkout, or remembering that you are logged in. The site may not work properly without these.
- Preference cookies: used to remember simple settings where applicable (for example, language preferences).
- Analytics cookies: used to collect anonymous or aggregated information about how visitors use the website (for example, which pages are visited most). This helps us improve the site and our products.
3. Third-party services
Some cookies or tracking technologies may be set by third-party service providers (for example, payment providers or analytics tools) that help us run the shop securely and understand site performance.
4. Your choices
Most web browsers allow you to delete cookies, block them, or receive a warning before they are stored. If you disable certain cookies, some parts of the website (such as the checkout) may not work as intended.
We do not use cookies to track your activity on other websites and we do not use cookies to sell your personal data.
We treat your personal data with care and share it only when necessary for clear, legitimate reasons.
1. Data sharing
We may share your personal data with the following categories of recipients, strictly for the purposes described in this page:
- Payment processors: to process your payments securely and handle fraud checks. Your payment card details are handled directly by the payment provider; we do not store full card numbers on our systems.
- Web hosting and technical service providers: to host the website, store data, and keep the site running reliably.
- Analytics and security providers: to help monitor site performance, detect abuse, and improve the site.
- Professional advisers or authorities: where we are required to do so by law, or where it is necessary to protect our rights, property, or the safety of others.
We do not sell your personal data to third parties.
2. Data storage and location
Your data may be stored on servers located in South Africa or other countries, depending on our hosting and service providers. In all cases, we aim to use reputable providers that apply appropriate security measures.
3. Security measures
We take reasonable technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, or unauthorised access. These may include:
- using secure hosting providers and up-to-date software;
- restricting access to data to people and systems that need it;
- using secure connections (for example, HTTPS) where supported.
No system can be guaranteed to be 100% secure. However, we take data protection seriously and aim to respond promptly to any issue that could affect your data.
4. Data sharing in special situations
If Iron Horse Productions is ever involved in a business transfer, such as a sale or restructuring of the business or its assets, relevant customer data may be transferred as part of that process, subject to appropriate safeguards and applicable law.
Depending on your location and applicable law, you may have rights over your personal data, such as:
- the right to access the personal data we hold about you;
- the right to ask us to correct inaccurate or incomplete data;
- the right to ask for your data to be deleted in certain circumstances;
- the right to object to certain types of processing or to ask us to restrict it;
- the right to withdraw consent where processing is based on your consent.
We will respond to reasonable requests within a practical timeframe and in line with our legal obligations. For security reasons, we may need to confirm your identity before fulfilling your request.
Contact details
The primary way to contact us about privacy or any other matter is by email:
Email: info@ironhorseproductions.co.za
We operate as an online-only shop and do not publish a physical address or phone number on this site. Most support and privacy-related questions can be handled efficiently by email.
If you have concerns about how we handle your data, we invite you to contact us first so that we can try to resolve the issue with you directly.
By visiting and using this website, you agree to follow these Website Terms of Use.
1. Intended audience
This site is aimed at Train Simulator Classic players and railway enthusiasts who are legally able to enter into online purchase agreements under the laws of their country.
2. Acceptable use
You agree that you will not:
- use the website for any unlawful purpose;
- attempt to gain unauthorised access to the site, servers, or other systems;
- interfere with or disrupt the normal operation of the website;
- use our products or content in a way that violates applicable laws or the rights of others.
3. Information on this website
We aim to keep product descriptions, prices and compatibility information accurate and up to date. However, minor errors, omissions, or changes may occur. Product screenshots and descriptions are provided for guidance and may differ slightly from your specific setup.
Nothing on this site is guaranteed to be available forever. We may update, modify, suspend, or remove content or products at any time.
4. Links to other sites
The website may include links to third-party websites or platforms. These are provided for convenience only. We do not control and are not responsible for the content, policies, or practices of third-party sites.
All products sold on this website are digital downloads for Train Simulator Classic and related software. No physical goods are shipped.
1. License to use digital products
When you purchase a digital product, you receive a personal, non-exclusive, non-transferable license to download and use that product for your own private, non-commercial use, subject to these terms and to the terms of the underlying game platform.
Unless we clearly say otherwise in writing, you may not:
- redistribute, share, sell, rent, or sublicense the product or any part of it to others;
- upload the files to file-sharing or download sites;
- claim the product or any part of it as your own creation;
- use the product in a way that infringes any third-party rights or applicable laws.
2. Copyright and intellectual property
Unless otherwise stated, all content on this website and in our digital products is owned by Iron Horse Productions or its licensors. This includes, for example:
- 3D models, textures, and route designs;
- scenarios, scripts, sounds, and artwork;
- screenshots, promotional images and videos;
- website text, logos, and layout.
All rights are reserved. You may not copy, modify, or distribute our content beyond what is allowed under your license and under applicable copyright laws.
3. Use of screenshots and videos by customers
You may generally share screenshots or videos that show our products in action, for example on forums or video platforms, as long as:
- you do not claim the underlying models or routes as your own creation;
- you do not use them in a way that suggests official endorsement where none exists;
- you follow the terms of the Train Simulator Classic platform and any other involved platforms.
If you are unsure whether a particular use is allowed, please contact us at info@ironhorseproductions.co.za before publishing.
This section explains how purchases work on this site, how payments are handled, and our general approach to refunds for digital products.
1. Prices, taxes and changes
Prices are shown on the product pages and may be listed in a specific currency. Where applicable, prices may include or exclude taxes or VAT depending on your location and the requirements of the payment processor. We may change product prices, bundles or promotions at any time, but changes will not affect orders that have already been completed.
2. Payment processing
Payments are handled by third-party payment providers. By placing an order, you agree to the terms and policies of the chosen payment provider. We do not store your full payment card details on our systems.
3. Delivery of digital products
Once your payment has been confirmed, you will normally receive access to your digital downloads shortly afterwards, for example via download links on the site or in an order confirmation email. Please keep your account details and order emails safe so that you can re-download your purchases if needed.
4. Refunds and returns
Because our products are digital downloads, they cannot be physically returned. In many jurisdictions, the right to withdraw from a purchase may not apply or may be limited once a digital download has started, especially where you have agreed to immediate delivery.
However, we care about customer satisfaction and want your add-ons to work for you. If you experience technical problems with a product, please contact us at info@ironhorseproductions.co.za with your order details and a clear description of the issue. We will work with you to troubleshoot and, where appropriate and at our discretion, may offer a replacement, fix, or refund.
5. Support expectations
Support is provided primarily by email. While response times may vary depending on workload and time zones, we generally aim to reply within a reasonable period, usually a few working days. When contacting support, including details such as your order number, game version, and a description of the problem will help us assist you more quickly.
1. Limitation of liability
To the maximum extent permitted by applicable law, Iron Horse Productions is not liable for any indirect, incidental, special or consequential damages that result from the use of, or inability to use, this website or any of our digital products. This includes, for example, loss of data, loss of time, or loss of anticipated enjoyment.
Our total liability for any claim related to a specific purchase is in any case limited to the amount you actually paid for that product, except where applicable law does not allow such a limitation.
2. No guarantee of specific performance
Performance of our products may vary depending on your computer hardware, operating system, Train Simulator Classic version, installed add-ons and overall system configuration. We cannot guarantee that every combination of hardware and software will work perfectly. We do our best to describe requirements clearly and to help you troubleshoot issues where possible.
3. Governing law and jurisdiction
Unless otherwise required by mandatory local law, these terms and any disputes arising from them or from your use of this website are governed by the laws of South Africa, without regard to conflict of law rules. You agree that any disputes will be subject to the jurisdiction of the competent courts of South Africa, unless applicable law gives you a different right.
4. Changes to this page
We may update this Privacy Policy and Terms of Use from time to time, for example to reflect changes in the law, in our services, or in the third-party tools we use.
When we make significant changes, we will update the "last updated" date at the bottom of this page and, where appropriate, provide a more visible notice on the website. Your continued use of the site and your purchases after changes have been published will be treated as acceptance of the updated terms.
Last updated: 2024